If your radio does not appear to be functioning properly, please try these helpful troubleshooting tips.Please note, messages displayed on your Sirius XM radio screen may vary slightly from what's noted below.Additional troubleshooting tips specific to your Sirius XM radio can be found in your Sirius XM radio's user manual.Helpful tips and procedures to improve performance of your Sirius XM Radio can be found at Installation Help.Fix DNS Problems A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs.
Standalone Radios If a standalone radio isn't an option, we can sometime fix broken radios.Make sure the Sirius XM antenna is mounted on the outside of the vehicle and that there are no obstructions blocking its view.If you are parked in an underground garage, you should receive a signal after leaving the garage.But if this will possibly fix it, thanks for the info. Hopefully now, activating it will cure the UPDATING issue. I had attempted repeatedly to activate my radio through calling them and it was always stuck on "updating".Apparently sitting overnight it decided to start acting right. Anyway man, I'm stuck right there in the same boat as you. If you don't get it, you can go to Sirius XM.com/refresh and have it resend the signal. Just now I go on the website and sign up through the site and hit the "send activation signal". I like electric area more as bpm gets repetitive just playing the top hits. I had the same thing and know one knew what it was..go on the xm website and purchase the subscription unless you have a active account..We have seen satellite radios last anywhere from 7 years to a few months after the warranty runs out. Things that can shorten the lifespan of a radio include moving it in and out of your vehicles and docks, vibrations, dirt/dust, long-term use, and more.If your radio has finally stopped working, check the standalone options we offer.Like any electronic device, there is a limit to how long a satellite radio will last.If you are looking to replace your radio because you want more features or because your current radio has stopped working, we have a solution for getting your set-up going again.and there should be something about reseting your xm.Reset it and it will be good to go Also you should be able to tune into channel 0 or search for your code by your vin numberyou can get the id directly from the satalile module on the right hand saide of the dash down near the blower motor. i think there was a tsb on them aswell but that may have been the eclipse where you had to disconnect the battery for 30 seconds with the car pointing a certain direction.Check our Repair Services Page for full information.